What if there are rooms I don’t want cleaned?
Our professional cleaners won’t clean rooms where the door is shut. If you don’t want a particular room cleaned, then all you have to do is have the door closed.
Will you contact me when the house cleaning is done?
If prior arrangements are made, then we are happy to contact you once done with housekeeping and cleaning in your home.
Do I have to sign a contract?
No contracts are required when you work with our cleaning company in Raleigh. However, we do require a minimum of 48 hours for any cancellations.
Are you members of the Better Business Bureau (BBB)?
Yes. Best Clean Ever is proud to be a member in good standing with the Better Business Bureau since Feb. 16, 2017.
Do you sell gift certificates?
Yes! We’re pleased to offer gift certificates for our cleaning services. They are sold by hourly increments, with a two-hour minimum. You can contact us at (919) 803-1377 to get started with gift certificates for our residential cleaning services.
Are your cleaners trained?
Our new cleaning technicians go through an extensive training course, and all cleaning technicians are educated and trained throughout the year to keep up to date on products and quality. You can count on our professional cleaners to provide an effective deep clean that exceeds your expectations.
Are you insured?
Our cleaning technicians are insured, bonded, and covered by worker’s compensation. You can trust our cleaning company for professionalism, safety, and coverage when we’re on the job.
Do you use cloths or sponges while cleaning?
For house cleaning services and office cleaning, we use microfiber cloths to do all cleaning so there will be no chance of anything being scratched. However, we do use sponges in areas such as the counters and sinks.
What days and times do you clean?
Our house cleaning services and office cleaning are both available Monday through Friday from 8:30 a.m. to 4:30 p.m. and Saturday from 9:00 a.m. to 2:30 p.m. based on availability.
What about my pets?
We love animals! Upon booking, simply inform the staff that you have pets.
Do you use harsh chemicals for your cleaning solutions?
Our cleaning services only use cleaning solutions that are environmentally safe and biodegradable. You will be environmentally responsible when you choose Best Clean Ever as your cleaning company in Raleigh.
How do you get into our home if we are not able to be there?
When you book with us, entry into your home is discussed. You can provide us with a key or make other arrangements for our professional cleaners to enter your home.
Do you use my vacuum and cleaning solutions?
No. We provide state-of-the-art equipment and all of our cleaning solutions are environmentally safe and biodegradable. However, if you prefer for us to use your equipment and solutions for some reason, then we can arrange that.
Should I be present when you clean my place?
No, not necessarily. It is your preference to be home or not when we visit for house cleaning services.
How often should I have my place cleaned?
This is based on personal preference. If you choose to book recurring house cleaning with our cleaning company, then your options are weekly, bi-weekly, tri-weekly, or every four weeks. You can also book on an occasional basis for deep cleans, end-of-tenancy cleanings, move-in cleanings, event cleaning, and more.
How many people will be coming to clean our place?
Our cleaning teams consist of one to three professional cleaners depending on the square footage of your home.